Shopify Development
Push Notifications in Shopify Inbox

Are you missing important updates from your Shopify store because you’re not receiving push notifications on your mobile device? This detailed guide will help you update your mobile access settings and ensure you never miss a critical alert in Shopify Inbox.

Why Push Notifications Matter

Push notifications are crucial for real-time updates, whether it’s about customer inquiries, order statuses, or other important events in your Shopify store. Ensuring that your notifications are properly set up can help you stay responsive and improve customer satisfaction.

1. Checking Notification Settings in Shopify Inbox

To begin, ensure that push notifications are enabled within the Shopify Inbox app itself:

  1. Open the Shopify Inbox app on your mobile device.
  2. Access the Settings Menu:
    • On iOS, tap your profile icon at the bottom right.
    • On Android, tap the three-line menu (hamburger icon) in the top left corner, then select Settings.
  3. Navigate to Notifications.
  4. Ensure Push Notifications Are Enabled:
    • If notifications are disabled, toggle the switch to enable them.
    • You might also find options to customize notification types (e.g., messages, orders). Enable those relevant to your needs.

2. Updating App Permissions on Your Mobile Device

Even if notifications are enabled in the app, your phone’s settings might block them. Here’s how to adjust permissions:

For iOS:

  1. Go to Settings on your iPhone or iPad.
  2. Scroll Down and Tap Notifications.
  3. Find and Select Shopify Inbox from the list of apps.
  4. Ensure Notifications Are Allowed:
    • Toggle on “Allow Notifications.”
    • Configure additional options like Alerts, Sounds, and Badges based on your preferences.

For Android:

  1. Open Settings on your Android device.
  2. Tap Apps & Notifications.
  3. Locate and Select Shopify Inbox.
  4. Adjust Notification Settings:
    • Enable “Show Notifications.”
    • Customize notification channels if available (e.g., message alerts, order updates).

3. Refreshing Your Connection

Sometimes, a simple refresh can solve connectivity issues:

  1. Log out of the Shopify Inbox app.
  2. Restart your mobile device to clear any background glitches.
  3. Log back into the Shopify Inbox app.

4. Keeping the Shopify Inbox App Updated

Outdated apps can have bugs or missing features. Ensure your Shopify Inbox app is current:

For iOS:

  1. Open the App Store.
  2. Tap Your Profile Icon at the top right.
  3. Scroll Down to Updates.
  4. Update Shopify Inbox if an update is available.

For Android:

  1. Open the Google Play Store.
  2. Tap the Menu Icon (three horizontal lines) in the top left.
  3. Select My Apps & Games.
  4. Update Shopify Inbox if an update is available.

5. Verifying Your Account Settings on Shopify Admin

Ensure that your account settings in the Shopify Admin are configured correctly:

  1. Log in to your Shopify Admin via a computer or mobile browser.
  2. Navigate to Settings in the bottom left corner.
  3. Select Notifications.
  4. Review Your Contact Details:
    • Ensure your email address and phone number are accurate and active.
    • Check that your notification preferences are set to receive the alerts you need.

6. Reinstalling the Shopify Inbox App

If issues persist, reinstalling the app can reset configurations and solve underlying problems:

  1. Uninstall Shopify Inbox:
    • On iOS, tap and hold the app icon, then select Remove App.
    • On Android, tap and hold the app icon, then drag it to the Uninstall option.
  2. Reinstall the app from the App Store or Google Play Store.
  3. Log back in and verify that notifications are working.

Additional Tips to Ensure Smooth Notifications

Battery Optimization:

  • Disable Battery Saver: It can limit background app activities and delay notifications.
  • Whitelist Shopify Inbox: Allow it to run in the background by modifying battery optimization settings (found in your phone’s battery or power management settings).

Stable Internet Connection:

  • Ensure you’re connected to a reliable Wi-Fi network or have a good cellular data connection.

Do Not Disturb Mode:

  • Turn off Do Not Disturb: This mode can silence notifications. Ensure it’s disabled during your business hours or when you expect critical alerts.


Following these steps should help you update your mobile access settings and enable push notifications in Shopify Inbox effectively. Stay connected with your Shopify store on the go and ensure you’re always responsive to customer needs. If you encounter persistent issues, don’t hesitate to reach out to Shopify Support for further assistance.